Direct conversation with the Prime team. Bilingual PT-BR / EN service.
Response within 4 business hours (Mon-Fri, 9am-6pm CT)
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Contact
Contact Prime Immigration Office
Three paths to start your case. Human response within 4 business hours on WhatsApp. Physical operation in McKinney, Texas — service in all 50 states.
Direct paths
How to reach us
Pick the channel that fits your moment. They all reach the same team.
For cases requiring document submission or written history.
Response within 24 business hours
Send email15min Consultation — Free
Quick call to understand your case and recommend the right path. No commitment.
Available Mon-Fri, 9am-6pm CT
Book a slotBook your 15min consultation
Availability
Business Hours
Central Time (CT) — McKinney, Texas
- Monday9:00 AM – 6:00 PM CT
- Tuesday9:00 AM – 6:00 PM CT
- Wednesday9:00 AM – 6:00 PM CT
- Thursday9:00 AM – 6:00 PM CT
- Friday9:00 AM – 6:00 PM CT
- SaturdayClosed
- SundayClosed
WhatsApp and email also accepted outside business hours, with response on next business day.
Address
Where we are
Prime Immigration Office LLC
7300 State Highway 121, Suite 300
McKinney, TX 75070
United States
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7300 State Highway 121, Suite 300
McKinney, TX 75070
United States
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Frequently asked
About reaching Prime
Four questions we get before the first contact — answered straight.
Do you respond outside business hours?
Yes. WhatsApp or email messages received outside business hours are answered on the next business day. For urgent cases (such as an imminent filing deadline), mark the message as urgent — we prioritize those at the start of the next business day.
Do you serve clients outside of Texas?
Yes. We serve Brazilians in all 50 US states online and via WhatsApp. Physical documents arrive by mail. Our physical operation is in McKinney, TX — local clients can visit by appointment.
Can I visit the office in person?
Yes, by prior appointment. We work on a controlled schedule so each client gets the time they need. To book an in-person visit, use the consultation booking button — select 'Office visit' in the calendar.
Which channel is fastest?
WhatsApp has the fastest response (within 4 business hours). Email has a 24 business hour window and is better for sending documents with written history. The 15min consultation booking is the right path if you don't yet know which service you need.