How to request deletion of your data

Prime Nexus Voxatra Systems LLC (d/b/a "Prime Immigration Office") ("Prime", "we") is the entity responsible for collecting, processing and deleting your personal data. Address: 7300 State Highway 121, Suite 300, McKinney, TX 75070, USA.

This is data you sent us yourself — through a form, email, WhatsApp, SMS, or during service:

• Name, email, phone/WhatsApp and preferred language
• Immigration information and documents you provided voluntarily (for example, USCIS form data, certificates, passport)
• Service records, appointments, invoices and receipts
• SMS consent and message history

Prime operates business accounts on Facebook Messenger and Instagram Direct. When you message one of those accounts, Prime receives:

• Your name, as shown on your profile
• Your profile picture
• The content of the messages you send through Facebook Messenger or Instagram Direct

We use this data only to answer your request and to prepare the documents you asked for. We do not use this data for advertising and we do not sell it.

• 1. Send an email to info@primeimmigrationoffice.com.
• 2. Use this subject line: Data deletion request.
• 3. Give your full name and the email and/or phone number you used when you contacted Prime.
• 4. If the data came from Facebook Messenger or Instagram Direct, tell us which of the two platforms and which username (@) you wrote to us from — that is how we locate the conversation.
• 5. Tell us whether you want everything deleted or only part of it (for example, only the message history received through the Meta platforms).
• 6. Answer our identity check when we ask for it. It exists so that nobody else can delete your data.

• Acknowledgement: within 10 business days of your email.
• Identity check (when needed): requested together with the acknowledgement.
• Deletion completed: within 45 calendar days from the acknowledgement.
• Final written answer: we tell you what was deleted and, if anything had to be retained, which data and why.

Records tied to a completed document-preparation service are retained for up to 7 years after completion, for recordkeeping and tax obligations. Those records cannot be deleted before that period ends, even at your request.

Covered by the retention (not deleted before 7 years):

• Documents and forms prepared and delivered in the completed service
• Invoices, receipts and payment records
• Service correspondence tied to that completed order

Not covered (deleted on request):

• Contact data used only for marketing, and newsletter subscription
• Browsing data and analytics cookies
• SMS consent and message history
• Name, profile picture and message content received through Facebook Messenger or Instagram Direct from someone who contacted us and never engaged a service

At the end of the 7-year period, retained records are securely deleted or anonymized.

Prime Nexus Voxatra Systems LLC · primeimmigrationoffice.com · info@primeimmigrationoffice.com · WhatsApp/phone +1 (469) 699-0777 · 7300 State Highway 121, Suite 300, McKinney, TX 75070.

See also our Privacy Policy, our Terms and our SMS Messaging Policy.